Every incoming ticket is analyzed and routed within seconds of creation. No more morning backlogs. No more SLA breaches because tickets sat unassigned for 4 hours. Your team sees correctly categorized, priority-assigned tickets the instant they hit the queue.
No more “it depends who’s triaging today”. AI Triage analyzes ticket content, contact history, and context to deliver consistent categorization that matches your SOPs. Whether it’s 8 AM or 8PM, Tuesday or Friday, urgent or routine, the AI applies the same logic every time.
Your triage coordinators shouldn’t be spending hours per month on admin work that AI can handle instantly. Free them from mechanical sorting to focus on complex escalations, client communication, and high-value tasks that actually require human judgement.
Unlike static rules, AI Triage uses natural language understanding and context. It can interpret descriptions and evolve based on your feedback, reducing the need for constant manual rule updates.
AI delivers 80%+ accuracy from day one. Improve performance by adding your own instructions and giving feedback—the AI learns and gets smarter with use.
You’re always in control. Review or correct any AI suggestions before tickets are updated, and feedback helps our system improve accuracy over time.
Choose a subscription tier based on ticket volume. Each ticket uses one to four credits depending on the number of features you enable, with clear monthly caps, 80% usage alerts, and no surprise charges.
Currently available for ConnectWise Manage and Autotask, with plug-and-play integration and zero manual mapping required.
Absolutely—set custom instructions in plain English, like “Route all Teams tickets to Collaboration,” with no coding needed.
Initial setup takes 30 minutes or less. Most customers are fully up and running within a week.
Yes. AI Triage uses enterprise-grade Microsoft Azure OpenAI. Your ticket data is processed securely. Azure Open AI data policy can be found here.
