Process Automation

Why Choose MSPbots for Business Intelligence Reporting

Published on
February 26, 2024
Nia Rabanes
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Welcome aboard the path to MSP excellence! In the bustling world of IT Managed Service Providers (MSP), keeping a finger on the pulse of your business operations is crucial.

At MSPbots, we know what it’s like to feel lost in a sea of numbers, looking for ways to make sense of complex data without feeling overwhelmed. We’ve also spent hours trying to understand the health of our operations, wondering if there’s a quicker path to clarity. We’ve faced moments of indecision, seeking clearer insights to guide our choices.  

We’ve overcome all of that now. And so did other MSPs who’ve put their trust in our solutions. Now, they get a clear, at-a-glance understanding of their operations without having to dig through endless reports.

This is because of the power of business intelligence reporting. By visualizing key data and metrics in an easily digestible format, dashboards enable you to swiftly understand the health of your operations, make informed decisions, and strategize effectively for the future.

Here at MSPbots, we’re excited to bring you a platform that transforms complex data into meaningful insights. Ready to make data-driven decisions with our top-notch business intelligence reporting capabilities?

No Ground-Up Building Required

Every minute counts. So, why spend time building dashboards and widgets from scratch when you can hit the ground running with our prebuilt options?

MSPbots features an array of ready-to-use dashboards and widgets that cater to a wide range of business needs.  

We offer two types of dashboards to cater to your diverse needs:  

  • Template dashboards are the pre-designed reports that we create for all of our users. These offer a convenient starting point. However, to maintain their integrity, these templates cannot be edited or deleted. If you wish to make changes to a template dashboard, you can easily “clone” it into a custom report.  
  • Custom dashboards are created exclusively for your account. With custom dashboards, you have full editing permissions, providing the flexibility to make any necessary changes to suit your unique requirements.  

You can plug into the power of our robust analytics without having to start from square one. That’s what we call working smart!

Each of our prebuilt dashboards has been crafted based on the common needs of MSPs. They’re designed to provide an instant overview of the metrics that matter most, delivering actionable insights at a glance.  

We’re proud to offer a library of over 1,000 pre-built widgets designed to work seamlessly with all integrations. They offer specific, digestible snippets of data, enabling you to get an immediate understanding of your MSP’s performance in specific areas.

So, save your time and effort for what truly matters—delivering excellent services to your customers.  

Let MSPbots take care of the data, providing you with ready-made dashboards and widgets that give you the insights you need when you need them.

Craft Your Perfect Data View

Now, let’s move to the second crucial point that makes MSPbots the go-to platform for dashboard reporting; Customization and Integration.  The two pillars of our platform offer a high degree of flexibility to suit your unique MSP requirements.

MSPbots is all about giving you control. Our prebuilt dashboards and widgets are designed to give you immediate insights. However, we know that every MSP is unique, and you have specific requirements that a prebuilt solution may not cater to. That’s where our customization capabilities shine!

With MSPbots, you have the power to design dashboards and reports to your liking. Want to track a specific KPI? No problem! Need a unique view for different team members? Done! Our intuitive platform allows you to tailor your dashboards and widgets, ensuring they align perfectly with your business needs.

Customize your dashboard to your heart’s content simply by clicking on the ‘Design’ button.

Hover over the widgets and discover the variety of modifications you can perform:

  • Relocate a widget to a new spot on the dashboard that suits your preference.
  • Tweak the widget’s settings to refine the information it displays.
  • Choose to remove a widget from the report. Fear not, this action will only unpin it from the current dashboard and won’t delete it.
  • Personalize the widget’s size by effortlessly dragging the frame’s lower right corner.

But that’s not all! MSPbots goes a step further by offering a broad range of integrations. You can seamlessly connect your favorite tools and applications, unifying all your data sources onto a single platform. Whether it’s your PSA, CRM, ticketing system, or billing software, our platform integrates with them, providing you with a holistic view of your business operations.

Through these integrations, you’ll have all the data you need at your fingertips, conveniently reconciled into one space, enabling faster, more informed, and accurate decision-making. We continuously expand our repertoire of integrations to cater to your evolving needs.

Make sure to stay updated by checking out our release notes every now and then. Don’t worry about missing out—we announce all new integrations and updates through our email newsletter. If you haven’t yet, sign up here.

Quality at the Best Price

Last, but certainly not least, let’s discuss an aspect that no one can ignore—the cost. Here at MSPbots, we’re proud to offer our comprehensive dashboard reporting tools at the industry’s best price point. This solidifies our commitment to providing exceptional value without breaking the bank.

Our pricing structure is designed with the MSP in mind, ensuring that you get the most out of every dollar spent. For the quality and extensive capabilities that our platform provides, you’d be hard-pressed to find a more cost-effective solution.

You have a variety of packages to choose from! Going ala carte means you’re only charged for what you connect with; connecting with a PSA software is priced at $179 monthly, RMM or Accounting software at $129 monthly, and so on.

For those ready to take a significant step in optimizing their MSP operations, the Startup bundle starts at $700 per month, including four integrations for business intelligence, process automation, as well as our other support tools.  

Rounding out our offerings is the top-tier Professional bundle. For those dedicated to maximizing their MSP’s potential, this bundle, starting at $900 per month, comes loaded with extensive features and benefits.

It comes with unlimited access to our business intelligence tool—an invaluable resource to drive your decision-making and streamline your operations.

This package also includes process automation, an expedited email support service, our other support tools, a phone support service, and a free six-week onboarding service to get you comfortably settled into our platform.

But let’s be clear, our competitive pricing doesn’t mean we’ve compromised on features or quality. With MSPbots, you’re gaining access to prebuilt and customizable dashboards, widgets, extensive integrations, and exceptional support. It’s about providing affordable access to a premium toolset, designed to take your MSP to the next level.

With MSPbots, you’re not just making a purchase; you’re making an investment in your MSP’s future, and we’re committed to making that investment work for you.

“Overall, I’m delighted with the platform and appreciate the team’s efforts to improve it.” Mauro Cretari, CIO Landing

Attendance and Ticket Management Made Easy

Hold on, we have a bonus for you! At MSPbots, we’re not just about dashboard reporting. We believe in providing comprehensive solutions that address all aspects of MSP operations. That’s why we’re excited to introduce you to two of our dedicated applications—the Attendance Manager and the NextTicket Manager.

Our Attendance Manager app is designed to help you easily track your team’s work hours and utilization efficiently.  It streamlines your workforce management and ensures you have the data you need to make informed decisions.

Moving on, NextTicket Manager simplifies ticket management. This intuitive app allows you to easily dispatch, prioritize, track and manage tickets, ensuring no customer query falls through the cracks.  Save 80% of your dispatcher’s time, and for those MSPs who have techs self dispatching, eliminate any opportunity for cherry picking or random picking.  

So, there you have it!  

MSPbots offers the ultimate blend of prebuilt and customizable dashboards, seamless integrations, competitive pricing, and bonus applications to enhance your MSP operations.  

Kickstart your journey to unprecedented MSP success today. Sign up for a free trial and book a demo. Remember, the future of your MSP is just one click away. Are you ready to take the leap?