AI Ticket Triage is Coming
Automate ticket categorization, prioritization, and routing in real-time. Transform your service desk efficiency starting October 2025.
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Say Goodbye to Lost, Overlooked, or Cherry-Picked Tickets with Next Ticket

The revolutionary tool for MSPs who want a seamless ticket dispatching process.
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Solutions

Managing ticket triage efficiently is one of the most significant challenges faced by MSPs.

Stop worrying about keeping techs busy or calendars full, Get the right people, doing the right job, at the right time.

Next Ticket integrates with

The Right Ticket to the
Right Technician, Every Time

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Customize Dispatch Rules

Set Priority Rules that are important
to your technicians and MSP.
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Simple Configuration

Next Ticket does rapid calculations
that ensure quicker ticket turnaround times.
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Save Valuable Time

Configure and let the app run—
save up to 80% of your dispatcher’s time.
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Keep Clients Happy

Maximize efforts towards ticket resolution
and deliver timely client service.
BOTS
The Solution that Redefines MSP Operations
Cost

Having numerous dispatchers requires salaries, benefits, and ongoing training. Next Ticket operates without the need for rest, vacations, or sick days, managing incoming tickets 24/7.

Speed

Next Ticket receives incoming tickets, analyzes their urgency with the filters and priority rules in place, and assigns them to the right tech in seconds within Teams, Slack, or on the web linking back to you ticketing system.

Accuracy

People can't multitask. Dispatchers may overlook critical details or follow inconsistent workflows; Next Ticket executes tasks according to predefined settings. Every ticket is handled with precision.

Impact
ON
Resolution Times

Next Ticket’s rapid ticket assignment prioritizes urgent issues to be brought to the forefront, reducing the time required for a ticket to reach the right hands.

Higher CSAT
SCORES

Next Ticket’s ability to expedite ticket resolution delights customers with speedy solutions. This experience translates into a higher CSAT score.

Our Clients Say

From triage to throughput — scaling without extra hires

“Next Ticket let us retire manual triage and move that person into a full-time technician role. Midday open tickets went from ~36 to ~80 , and during a heavy week our team still hit ~120% ticket ‘kill rate’. We’ve onboarded ~7–8 clients this year without adding support staff. Bots and dashboards keep everyone focused on what matters, and BI that syncs in ~10 minutes means the view matches reality.”
Aaron Dalla-Longa, Automation Technician,

Right Ticket, Right Time: The Power of NextTicket

“I think where I’ve seen the biggest positive impact is NextTicket. When people use that, the tickets get handled in the right order. That’s been exciting.”
Brandon Fox, Service Manager

Surfacing the Right Tickets at the Right Time

“NextTicket is great for highlighting tickets that should be worked on even if you don’t think they should be. When the team isn’t busy, they pull a ticket with NextTicket, and it’s doing exactly what we want—surfacing tickets they wouldn’t normally look at. We’re still tweaking the priorities; if a ticket keeps cycling up and gets rejected, I can spot that in the reporting and coach the team. It’s been very valuable overall.”
Jason Langlois, Technical Analyst

Queues Stay Clean, Priorities Stay Clea

“NextTicket has been a huge help to the team. It uses our points system to highlight which tickets should be prioritized, saving a lot of time. When technicians finish their current work, they can pull up the right next ticket, which keeps the queues clean and prevents things from being forgotten. Even if a follow-up is missed, NextTicket reprioritizes it and pulls it back to the top. It’s a powerful feature that keeps us on track.”
Ben Bladh, Centralized Service Engineer
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Customer success stories

What Users are Saying About Next Ticket

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“The real value is Next Ticket. We couldn’t find another vendor to do that. It’s the Next Ticket system that really distinguishes you.”
Stewart Garzarelli
See more
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