Each AI action consumes 1 credit.
Actions includes:
1. Ticket Categorization
2. Spam Filtering
3. Duplicate Detection; and
4. AI-generated Summaries.
If you enable all features, each ticket uses up to 4 credits.
Starter ($699/month) includes 6,000 credits for 1,500 – 6,000 triaged tickets.
Growth ($999/month) includes 12,000 credits for up to 3,000 – 12,000 tickets.
Scale ($1,799/month) includes 24,000 credits for up to 6,000 – 24,000 tickets.
All plans include setup, onboarding, and early access to new features.
Yes, additional credits cost $0.20 each with a 500-credit minimum ($100). You can purchase up to 50% of your plan’s monthly allocation as add-ons.
No, all credits expire at the end of your billing cycle to encourage active usage and ensure fresh monthly allocations.
Your first payment is prorated based on remaining days in the billing cycle, but you receive the full credit allocation immediately. Your next billing cycle charges the full monthly rate.
You pay the non-prorated difference immediately and receive additional credits right away. All credits expire at your current billing cycle end.
Setup normally costs $800 but is waived for all 2025 signups. This includes 3 sessions for setup and prompt customization.
Annual contracts receive 10% off with monthly payments or 15% off with upfront payment.
AI services pause until you purchase additional credits, upgrade your plan, or wait for your next billing cycle. You’ll receive warnings at 80% and 95% usage.
ConnectWise and Autotask are supported.
Initial deployment completes in under 30 minutes. Most clients realize benefits within the first week.
Yes, downgrades take effect at your next billing cycle. You continue using your current credits through the cycle end.
All paid plans include a 120-day money-back guarantee.
